Privacy policy
Updated: 09/13/25
Fluvanna SPCA ("FSPCA", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with us in person or through our website and social media.
By using our services, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect personal information when you:
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Adopt or foster an animal
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Make a donation
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Subscribe to our email newsletter
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Volunteer or apply for employment
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Contact us via email, phone, or through our website
Types of information collected may include:
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Full name
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Email address
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Phone number
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Mailing address
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Payment or transaction information (processed by PayPal or Venmo)
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Emergency contact information (for adopters or volunteers)
We may also collect limited non-personal data such as:
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Browser type and version
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IP address
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Website usage data (via cookies or analytics tools)
How We Use Your Information
FSPCA uses your information for purposes including:
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Processing adoptions, fostering, or volunteer applications
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Managing and acknowledging donations
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Sending updates, newsletters, or event information (if you've opted in)
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Responding to inquiries or service requests
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Internal record-keeping and reporting
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Improving our services and website
Donations and Payment Processing
All donations made via PayPal and Venmo are processed securely by those third-party services. FSPCA does not store or have access to your full payment details (e.g., credit card or bank account numbers). Please review PayPal and Venmo’s respective privacy policies for information on how they manage your data:
Email Communications
We use EmailOctopus to manage and distribute email newsletters and updates. We use tracking technologies such as tracking pixels in some of our emails. These are set on our behalf by EmailOctopus and help us to understand how you interact with those emails, and we use that information to improve how we use email to promote our services. When you sign up, your email address and name (if provided) are stored securely by EmailOctopus, and only used for communications you've opted into. You can unsubscribe at any time by clicking the “unsubscribe” link in any of our emails.
How We Share Your Information
FSPCA does not sell or rent your personal information. We may share your data only in limited circumstances, including:
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With service providers (e.g., EmailOctopus, PayPal, Venmo)
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With veterinary partners in connection to animal care
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If required by law or to protect the rights and safety of FSPCA, our users, or animals in our care
All third parties are required to use your data only for the purposes we’ve authorized.
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Security
We take reasonable steps to protect your personal information through administrative and technical safeguards. However, no method of internet transmission or digital storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the right to:
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Request access to the personal data we hold about you
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Correct or update inaccurate information
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Opt out of marketing emails at any time
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Request deletion of your information, where applicable
To exercise any of these rights, please contact us using the information below.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience and track website usage. You can adjust your browser settings to refuse cookies, but some features may not function properly.
Children’s Privacy
FSPCA does not knowingly collect personal information from children under 13. If we learn we have collected such data without parental consent, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted to this page with a new effective date.
Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Fluvanna SPCA (FSPCA)
5239 Union Mills Road
Troy, VA 22974
📧 office@fspca.org
📞 (434) 591-0123
🌐 https://www.fspca.org